Return & Refund Policy

Order Cancellation

We accept order cancellations before an order has been shipped or entered production.

• Orders cancelled before shipment or production will receive a full refund.
• Once an order has been shipped, it can no longer be cancelled.

Returns

We accept returns for eligible products within 14 days of the date you receive your order.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in the original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
• Customers will be charged shipping costs no more than once for each order, including returns.
• No restocking fees will be charged for approved returns.

If the product you receive is damaged, defective, or incorrect due to our error, we will cover the return shipping costs.

Return Address

Address:Room 478-32, 4th Floor, Building 2, Courtyard No. 69, Fanyang Road, Fengtai District, Beijing, China

Please do not return any products without contacting Customer Support first. Unauthorized returns may not be accepted or may delay the refund process.

Return Process

Before returning any item, please contact our Customer Support team to request return authorization.

Once your request has been approved, we will provide:

• The applicable return address for your order, which may differ from the address listed elsewhere on this page.
• Detailed return instructions.

Please follow the return address and instructions provided by our Customer Support team for your specific return.

Returns sent without prior authorization or to an address not provided or confirmed for the return may not be accepted and may delay the return or refund process.

Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received.

After the inspection is completed, we will inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. Processing times may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the estimated processing period, please:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time for the refund to be officially posted.
3. Contact your bank, as processing times may vary.

If you have completed the steps above and still have not received your refund, please contact our Customer Support team.

You may contact us by emailing service@avensorica.com or by using the contact information provided in your Order Confirmation Email.